Returns & Refunds Policy

Last updated: 30 October 2026

This policy applies to purchases from Shri Rangji Sweets, operated by SHRI RANGJI.

1. Perishable Products

Sweets and other food products are perishable. We do not ordinarily accept returns solely because a customer changes their mind after dispatch.

This does not affect remedies for products that arrive damaged, spoiled, unsafe, incorrect, incomplete, or materially different from their description.

2. Reporting a Problem

Phone: +91 7773876880
Email: info@rangjisweet.in

Please provide your order number, contact details, a description of the issue, and photographs of the product and packaging where available.

For freshness or damage issues, we request that you contact us preferably within 24 hours of delivery so that we can investigate promptly. This requested reporting period does not remove statutory rights, including for problems that could not reasonably be identified immediately.

An unboxing video is not mandatory for reviewing a genuine complaint.

Do not consume products that appear unsafe. Retain relevant packaging or labels where reasonably possible and ask us for handling instructions.

3. Available Remedies

Depending on the issue and applicable rights, we may provide:

Replacement of the affected products.
A refund for the affected items.
A full refund where the entire order is affected.
Another remedy agreed with you.

We will not require acceptance of store credit where a monetary refund is due.

Do not return perishable food without instructions. Where return or collection is required because of our error or a confirmed defect, we will arrange it at our cost.

4. COD Refunds

Our website currently accepts Cash on Delivery only.

If payment has not been collected, no monetary refund is required. An eligible order may instead be cancelled or replaced.

If payment has been collected and a refund is due, it will be made through bank transfer or UPI using details agreed with you and collected securely.

Approved refunds will be initiated within [Refund Initiation Period in Working Days], or sooner where required by applicable law. Bank processing may take additional time. We will communicate the expected timeline and provide a transaction reference where available.

We never require you to enter a UPI PIN, share an OTP, or make a payment to receive a refund.

5. Delivery Charges

Where the entire order is unusable or undelivered because of our error, any delivery charge collected for that order will also be refunded.

For partial issues, the refund will reflect the affected items and applicable charges.

6. Storage and Shelf Life

A refund may not be available solely for deterioration caused by failure to follow supplied storage instructions or consumption after the stated shelf life, where the products were correctly supplied and suitable at delivery.

Each complaint will be assessed fairly. Nothing in this policy excludes applicable consumer rights.

Support: +91 7773876880
Email: info@rangjisweet.in